Shipping Policy

Last Updated: 2025

1. Order Processing Time

All confirmed orders are processed and dispatched within 2 business days after order confirmation via WhatsApp or other communication channels. Orders are not shipped on Sundays or public holidays.

2. Shipping Partners

We deliver orders across India through trusted courier partners:

India Post
Delhivery

The courier service used will depend on the delivery location and availability.

3. Delivery Timeline

Estimated delivery time after dispatch:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be communicated during order confirmation. We may offer:

Free shipping on selected products
Free shipping above a certain order value

5. Order Tracking

Once your order is dispatched, tracking details (if available) will be shared via WhatsApp or SMS for your convenience.

6. Delays & External Factors

Delivery may be delayed due to:

Weather conditions
Natural disasters
Courier service disruptions
Incorrect address provided by the customer

Kashmir Valley Naturals is not responsible for delays caused by third-party courier services.

7. Incorrect Shipping Details

Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided at checkout.

8. Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery
Provide clear photo or video proof

We will review the issue and provide appropriate resolution.

9. Contact Us

For any shipping-related queries, contact us:

Kashmir Valley Naturals
WhatsApp: 6006773054
Instagram: @kashmirvalleynaturals