Terms of Service

Last Updated: 2025

1. Acceptance of Terms

By accessing or using the website of Kashmir Valley Naturals ("we", "our", "us"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or using the website under supervision of a parent or guardian.

3. Use of Website

You agree to use this website only for lawful purposes. You must not:

Use the website for fraudulent activities
Attempt to gain unauthorized access to systems
Disrupt website functionality
Copy or misuse content without permission

4. Product Information

We strive to ensure all product descriptions, pricing, and availability details are accurate. However:

Colors and appearance may vary slightly
Pricing may change without prior notice
We reserve the right to discontinue products

5. Orders & Confirmation

Orders placed through WhatsApp or website are subject to confirmation. We reserve the right to:

Accept or decline any order
Limit quantities
Cancel suspicious or fraudulent orders

6. Payments

Payment methods and terms will be communicated during order confirmation. We may offer:

UPI / Bank Transfer
Cash on Delivery (where applicable)

7. Shipping & Delivery

Delivery timelines vary depending on location and product availability. We are not responsible for:

Courier delays
Incorrect address provided by customer
Delays due to natural or external circumstances

8. Returns & Refunds

Due to the consumable nature of our products:

Returns are accepted only for damaged or incorrect items
Claims must be made within 48 hours of delivery
Proof of damage may be required

Refunds, if approved, will be processed within a reasonable timeframe.

9. Product Disclaimer

Our products are natural and traditional wellness products. They are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a healthcare professional before use if necessary.

10. Intellectual Property

All content on this website, including:

Text
Logos
Brand name
Design elements

is the property of Kashmir Valley Naturals and may not be copied or reproduced without written permission.

11. Limitation of Liability

Kashmir Valley Naturals shall not be liable for:

Indirect or incidental damages
Misuse of products
Allergic reactions not disclosed prior

12. Privacy

By using our website, you agree to our data practices. Personal information shared via WhatsApp or contact forms will be used solely for order processing and communication.

13. Modifications

We reserve the right to update or modify these Terms of Service at any time without prior notice.

14. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

15. Contact Information

For any questions regarding these Terms, contact:

Kashmir Valley Naturals
WhatsApp: 6006773054
Instagram: @kashmirvalleynaturals